The Serving Concepts Masterclass is an exclusive event designed specifically for owners and top management of restaurants, bars, cafes, hotels, and guesthouses. This unique event offers an unparalleled opportunity to engage in online workshops and meetings led by the industry leaders of the HoReCa sector. Participants will delve into a wide range of topics crucial for elevating their businesses in today’s competitive landscape.

Who is our target audience?

Innovative F&B Concepts

The food and beverage industry is continuously evolving, driven by changing consumer demands and innovative ideas. We support entrepreneurs who are breaking the mold, be it through sustainable sourcing, unique culinary experiences or innovative service concepts.

Curricula

Customer Experience Design

Innovative Service Models

Operational Excellence

Digital Transformation in HoReCa

Menu Engineering

Leadership and Staff Development

Advanced Revenue Management

Cost Efficiency in F&B

Digital Marketing Strategies

Emerging Beverage Trends

Supply Chain Optimization

Sales Training & Upselling

Unique Interior Design

Event Space Management

HoReCa Legal Compliance

Financial Planning & Growth

Emerging HoReCa Technologies

Crisis Management

Key benefits:

Accepted participants will benefit from:

3 weeks with 1 mentorship meeting each day (Monday – Friday)
Access to the winners of the Romanian Hospitality Awards
Applied feedback meeting with the Board of Advisers of the F&B Business Accelerator
Access to the alumni group of the F&B Business Accelerator

Guaranteed prizes worth 1560 EUR for each accepted candidate, offered by Bookingham:

Online booking services:

Booking module
Addition of phone reservations
Client history
Automatic sending of booking confirmation and reminder SMS
Dynamic digital menu with QR code
Virtual waiter / table ordering
Robot customer service calls

Marketing services:

Addition of offers & discounts
SMS Marketing – 1 campaign
8 posts on Instagram / Facebook
Google Ads / FB & Instagram Ads
Marketing consultancy and strategy
Presentation website – 1 Page”

Guaranteed prizez worth up to 1.404 EUR for each participant, offered by Yuzu:

Personalized Click & Collect Platform, Free for 6 Months, Valued at 600 Euros:

Web platform through which customers can place and pay for orders remotely, to be picked up later
Table order module
Custom design according to the brand
Dynamic menu module
Customer database module
Upsell/cross-sell module
Promotional campaigns and discounts module
Order tracking module
Integration with Netopia
Integration with POS/management system
Delivery within 24-48 hours

Or personalized Delivery Platform, Free for 6 Months, Valued at 714 Euros:

Web platform through which customers can place and pay for orders remotely, to be delivered later to their homes
Custom design according to the brand
Customer database module
Dynamic menu module
Upsell/cross-sell module
Promotional campaigns and discounts module
Delivery zones module with minimum order settings and delivery fee
Order tracking module
Courier interface
Integration with Netopia
Integration with POS/management system
Delivery within 24-48 hours

Or Self Kiosk Software (requires separate hardware), Free for 6 Months, Valued at 1404 Euros:

Self kiosk = equipment installed on-site through which customers can place and pay for orders without a cashier’s help
Custom design according to the brand
Dynamic menu module
Upsell/cross-sell module
Promotional campaigns and discounts module
Order tracking module
Order status screen
Table number module
Standby ads module
Integration with bank terminal
Integration with cash payments at the kiosk
Integration with POS/management system
Delivery within 24-48 hours